FAQ

How do I purchase furniture from Somos if you only sell online?

To purchase furniture from Somos, simply browse our website and select the items you desire. Add them to your virtual shopping cart and proceed to checkout. Our secure online payment system ensures a smooth and safe transaction. If you have any questions or need assistance during the process, our customer support team is always available to help.

Can I see the furniture in person before making a purchase?

As an online-only retailer, we don't have physical showrooms. However, we understand the importance of making informed decisions when investing in high-end furniture. That's why we provide detailed product descriptions, high-resolution images, and customer reviews on our website. We want to ensure that you have all the information you need to confidently choose the perfect piece for your space.

What if I have questions or need assistance while shopping online?

We pride ourselves on providing exceptional customer service. If you have any questions, concerns, or need assistance while shopping on our website, our dedicated customer support team is ready to assist you. You can reach out to us through our contact page, email, or live chat, and we'll promptly address your inquiries to ensure a seamless shopping experience.

How long does it take to receive my furniture after placing an order?

Following order confirmation, we make it our top priority to swiftly process and ship your items. Items in stock are typically shipped within 5-10 days, and delivery times may vary depending on your location. Please anticipate delays of 8 to 10 weeks for items not currently in stock.

What if I change my mind or need to return my furniture?

We understand that sometimes preferences change or circumstances arise. If you need to return an item, please refer to our returns and exchanges policy, which can be found on our website. We aim to make the process as hassle-free as possible. Our customer support team is also available to guide you through the return process and answer any questions you may have.

If you have any other questions or require further assistance, please don't hesitate to reach out to us. We're here to ensure your online furniture shopping experience with Somos is exceptional from start to finish.

Shipping charges

Shipping charges are included in pricing.